Welcome to Sovereia. By accessing and using our website, sovereia.shop, you agree to comply with and be bound by the following Terms of Service. These terms govern your relationship with Sovereia as a customer, user, or visitor and ensure all interactions are fair, transparent, and responsible. We encourage all customers to read this document carefully before making a purchase or using our website.
The purpose of these Terms of Service is to set clear expectations regarding shopping, order fulfillment, intellectual property, and the proper use of our website. By using sovereia.shop, you confirm that you understand and accept the policies and conditions described below.
General Conditions
Sovereia operates as an independent online retail store specializing in a wide range of products for daily and seasonal use. We reserve the right to refuse service to anyone for violations of policies, misuse of the website, or abusive behavior toward staff or support agents.
By accessing this website, you represent that you are at least 18 years old or are accessing the site under the supervision of a parent or guardian. You also agree that any activities conducted on Sovereia comply with all applicable local, state, and federal laws within the United States.
Accuracy of Information
We strive to ensure that all information on our website, including product descriptions, pricing, and availability, is accurate and up to date. However, typographical or informational errors may occur. We reserve the right to correct such errors, update product details, or adjust pricing without prior notice.
If an error is identified after an order has been placed, we may contact you directly to clarify or cancel the order with a full refund if necessary.
Product Availability and Pricing
All products are subject to availability. Certain items may sell out before online stock is updated. In such cases, we will notify you and offer either an alternative item or a full refund.
Prices listed on sovereia.shop are displayed in U.S. dollars and include applicable taxes unless otherwise stated. We reserve the right to adjust prices, shipping costs, or promotional discounts without prior notice to reflect operational or market changes.
Order Acceptance and Processing
When a customer places an order, an automated confirmation email is sent to acknowledge receipt. This email does not signify acceptance of the order. Orders are officially accepted once reviewed, verified, and processed for shipment.
We reserve the right to cancel any order that does not meet verification criteria, contains incomplete information, or appears fraudulent. Customers will be notified, and a full refund will be issued if payment was already received.
Payment Terms
Sovereia accepts payments through Visa, Mastercard, American Express, UnionPay, and Google Pay. All transactions are securely processed through verified payment gateways.
Orders are processed only after payment is successfully received and confirmed. If payment is declined, the order is automatically canceled, and the customer is notified.
Shipping and Delivery
Our shipping terms are outlined in our Shipping Policy, including processing timelines, carrier handling, and delivery expectations. By placing an order, customers agree to the procedures described in that policy. Sovereia currently ships within the United States only, with estimated delivery of 5–7 business days (including 1–2 days processing and 4–5 days transit). External factors such as weather or carrier delays are beyond our control.
Returns and Refunds
Sovereia accepts returns only for defective or damaged items. Returns due to change of mind or preference are not accepted. Customers must contact our support team within 30 days of delivery to initiate a return. Refunds are issued through the original payment method within 14 business days after inspection of the returned item. For full details, see our Return & Refund Policy.
Intellectual Property Rights
All content on sovereia.shop, including images, text, graphics, logos, product designs, and website layout, is the property of Sovereia and protected under U.S. copyright and trademark laws.
Customers may view and use the website for personal, non-commercial purposes only. Unauthorized use, duplication, or distribution of content without prior written consent is strictly prohibited.
User Conduct
By using our website, customers agree not to engage in activity that could harm, disrupt, or interfere with Sovereia’s systems or data. This includes unauthorized access, content modification, or automated data extraction.
Users must also refrain from posting harmful, misleading, or defamatory content in reviews or communications. Constructive feedback is welcome, but misuse may result in restricted access or legal action.
Limitation of Liability
Sovereia is not liable for indirect, incidental, or consequential damages arising from website use, delivery delays, or external factors. Responsibility is limited to repair, replacement, or refund of defective products as outlined in our Return & Refund Policy.
Third-Party Links
Our website may contain links to third-party websites for convenience. Sovereia is not responsible for their content, policies, or actions. Customers should review third-party terms and privacy policies before sharing personal information.
Privacy and Data Protection
Sovereia respects your privacy. All personal data collected is governed by our Privacy Policy, which explains how information is collected, stored, and used securely.
Termination of Service
Sovereia may suspend or terminate access to the website for violations of these Terms or activities harmful to the company or users. This may include blocking access, canceling orders, or restricting communication.
Modifications to Terms
We may update these Terms periodically. Updates take effect immediately upon posting. Continued use of the website constitutes acceptance of the revised terms. Customers are encouraged to review this section regularly.
Governing Law
These Terms are governed by the laws of the State of Florida, United States. Disputes will be resolved in appropriate courts within Florida jurisdiction.
Contact Information
For questions about these Terms of Service:
Business Name: Sovereia
Website: https://sovereia.shop
Business Address: 245 W 62ND ST, Hialeah, FL 33012, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Phone: +1 (346) 468-4854
Email: support@sovereia.shop