Return & Refund Policy

Return & Refund Policy

At Sovereia, customer satisfaction is important to us, and we are committed to handling every order with care and accuracy. This Return & Refund Policy explains the conditions under which returns and refunds are accepted. Our goal is to ensure fairness, transparency, and a smooth experience for all customers.

Every product shipped from our store is carefully inspected and securely packaged before dispatch. However, if an item arrives defective or damaged, this policy outlines your rights, responsibilities, and the steps required to request a resolution.

Eligibility for Returns

Sovereia accepts returns only for defective or damaged products.
We do not accept returns for reasons such as change of mind, personal preference, dissatisfaction with color, design, or size.

A product is eligible for return if it:

  • Arrives with a manufacturing defect

  • Is damaged during transit

  • Has a functional issue that prevents normal use

Customers must contact our support team within 30 days of receiving the order to request a return. Requests submitted after this period may not be eligible.

Return Request Procedure

To request a return, please contact us at support@sovereia.shop and include:

  • Your order number

  • A clear description of the issue

  • Photos showing the defect or damage

Once your request is reviewed and approved, you will receive detailed return instructions. Products must be returned in their original packaging, including all accessories and documentation. Returns sent without prior approval may not qualify for a refund.

Return Shipping Responsibility

Customers are responsible for the cost of return shipping. Sovereia does not currently provide prepaid return labels. We recommend using a reliable carrier and keeping the tracking number until the return process is completed.

We are not responsible for returns lost in transit due to improper packaging or untracked shipments.

Restocking Fee

Sovereia does not charge any restocking fees for approved returns. Our goal is to resolve defective or damaged product issues fairly and without additional charges.

Inspection and Approval

All returned items are inspected upon arrival. If the product is confirmed to be defective or damaged as reported, a refund or replacement will be processed based on customer preference and stock availability.

If the item shows signs of use, customer-caused damage, or missing components, it may not qualify for a refund. Inspections typically take 3–5 business days after receipt.

Refund Processing Time

Approved refunds are issued to the original payment method used during checkout. Refund processing usually takes up to 14 business days after approval.

Please allow up to 30 days total for the refund to appear in your account, depending on your bank or payment provider.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or altered items

  • Products without original packaging or accessories

  • Items returned without authorization

Sovereia reserves the right to decline refund requests that do not meet return criteria. Customers will be informed clearly if a request is denied.

Exchanges

Sovereia does not offer direct exchanges. If you receive a defective or damaged product, please request a return. A replacement may be shipped once the return is approved, subject to availability.

Refund Method

All refunds are processed to the original payment method, including credit cards, debit cards, PayPal, or Google Pay. A confirmation email will be sent once the refund is processed.

Refund timing depends on your financial institution and is outside our control.

Product Condition for Returns

Returned items must be unused, unwashed, and in original condition with all packaging and accessories included. Items damaged after delivery are not eligible for a refund.

Customer Support

If you have questions regarding returns or refunds, please contact us:

Email: support@sovereia.shop
Phone: +1 (346) 468-4854
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Live Chat: Available 24/7

Policy Updates

This Return & Refund Policy may be updated periodically. Any changes will be posted on this page and will apply to new orders.

Conclusion

Sovereia is committed to fairness, transparency, and professional customer service. Defective or damaged products are handled promptly, while unnecessary returns are minimized to maintain efficiency and sustainability.

If you need assistance at any stage, our support team is always here to help.

Business Details

Business Name: Sovereia
Business Address:
245 W 62ND ST
Hialeah, FL 33012
United States

Business Email: support@sovereia.shop
Business Phone: +1 (346) 468-4854