At Sovereia, we respect the privacy of every visitor and customer who interacts with our website. This Privacy Policy explains how we collect, use, store, and protect personal information provided through our online platform. Our approach to privacy is based on transparency, responsibility, and compliance with applicable laws.
This policy applies to all information collected through sovereia.shop, including data submitted during purchases, customer inquiries, or other interactions with our website. By using our website, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
When customers use our website, we collect certain information to operate our store efficiently and securely.
Personal Information
This may include your name, billing and shipping address, email address, phone number, and payment-related details when placing an order. This information is necessary to process transactions, deliver products, and provide customer support.
Technical Information
We may automatically collect non-personal information such as IP address, browser type, device information, operating system, and website usage data. This information helps us improve website performance and user experience.
Communication Information
Any messages, emails, or inquiries sent to us through contact forms, email, or live chat may be retained for customer service and recordkeeping purposes.
How We Use Your Information
The information collected is used solely to operate our online store and provide a secure shopping experience.
We use personal information to:
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Process and fulfill orders
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Provide order confirmations and shipping updates
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Respond to customer inquiries and support requests
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Maintain billing and transaction records
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Improve website functionality and service quality
Technical information is used for analytics, security monitoring, and system optimization.
Data Protection and Security
Sovereia takes reasonable measures to protect customer information from unauthorized access, misuse, or loss. Our website uses SSL (Secure Socket Layer) encryption to protect data during transmission.
Access to personal information is limited to authorized personnel and trusted service providers who require it to perform essential business functions. While we strive to protect your data, no online transmission method is completely secure. Customers are encouraged to use strong passwords and secure devices.
Sharing of Information
Sovereia does not sell, rent, or trade customer personal information to third parties.
Information may be shared only with trusted service providers, such as:
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Payment processors
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Shipping and delivery partners
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Website analytics providers
These partners are required to handle data securely and use it only for necessary services. Information may also be disclosed if required by law or legal process.
Cookies and Tracking Technologies
Our website may use cookies to enhance functionality and user experience. Cookies help manage shopping cart activity, remember preferences, and analyze website performance.
Customers may disable cookies through browser settings; however, some website features may not function properly without them. Cookies do not store sensitive data such as payment details or passwords.
Customer Rights
Customers have the right to:
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Request access to their personal information
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Request correction or deletion of their data
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Opt out of promotional communications
Requests can be made by contacting our support team. Transactional emails related to orders and deliveries may still be sent as part of normal operations.
Data Retention
We retain customer information only as long as necessary for business, legal, and accounting purposes. Once data is no longer required, it is securely deleted or anonymized according to internal policies.
Children’s Privacy
Sovereia does not knowingly collect personal information from individuals under the age of 18. Our products and services are intended for adults. If a parent or guardian believes a child’s information has been provided, they may contact us to request removal.
Third-Party Links
Our website may contain links to third-party websites. Sovereia is not responsible for the privacy practices or content of external sites. Customers are encouraged to review third-party privacy policies before sharing personal information.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices. Updates will be posted on this page with the revised date. Continued use of the website indicates acceptance of the updated policy.
Contact Us
For questions regarding this Privacy Policy or data handling practices, please contact us:
Email: support@sovereia.shop
Phone: +1 (346) 468-4854
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT-05:00)
Conclusion
Sovereia values customer trust and is committed to protecting personal information responsibly. This Privacy Policy reflects our dedication to transparency, security, and ethical data handling across all interactions.
Business Details
Business Name: Sovereia
Business Address:
245 W 62ND ST
Hialeah, FL 33012
United States
Business Email: support@sovereia.shop
Business Phone: +1 (346) 468-4854