FAQs

Introduction

At Sovereia, we understand that customers prefer clear and straightforward information before making a purchase. The following questions and answers are designed to provide transparency regarding our products, ordering process, shipping, payments, and store policies. Our goal is to ensure that visitors can find accurate information easily and shop with confidence.

General Questions

What is Sovereia?

Sovereia is an independent online retail store based in the United States, offering carefully selected lifestyle and everyday-use products. We operate exclusively online and serve customers within the United States.

Where is Sovereia located?

Our business operates from the following address:

245 W 62ND ST
Hialeah, FL 33012
United States

This address serves as our administrative office. We do not offer in-person shopping or product pickups, as all orders are placed through our website.

Do you ship internationally?

No. At this time, Sovereia ships orders only within the United States. International shipping is not available.

How can I contact Sovereia for assistance?

You can contact our support team using the following methods:

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT-05:00)

Live chat is available for general assistance outside business hours.

Ordering and Payments

How do I place an order?

Orders can be placed directly through our website. Simply select a product, add it to your cart, and complete the checkout process by providing your shipping details and payment information. After checkout, you will receive an order confirmation email.

What payment methods do you accept?

Sovereia accepts major credit and debit cards along with other secure online payment options. All transactions are processed through trusted payment gateways to ensure customer security and privacy.

Can I change or cancel my order after placing it?

Once an order is confirmed, it enters processing promptly. Customers are advised to review order details carefully before checkout. If you need assistance after placing an order, please contact our support team as soon as possible. Order changes or cancellations cannot be guaranteed once processing has begun.

Will I receive an order confirmation?

Yes. After completing your purchase, an order confirmation email will be sent to the email address provided during checkout. This email includes your order number and purchase details.

Shipping and Delivery

How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery times vary based on location, with an estimated delivery window of 7–15 business days.

How can I track my order?

Once your order is shipped, tracking information will be sent to you via email. You can use the provided tracking link to monitor your shipment.

Is shipping free?

Yes. Sovereia offers free standard shipping on all orders within the United States.

What should I do if my order is delayed?

If your order has not arrived within the estimated delivery timeframe, please contact our support team. We will review the tracking information and assist you accordingly.

Returns and Refunds

What is your return policy?

Returns are accepted for defective or damaged products. Returns due to a change of mind, incorrect selection, or preference are not eligible.

How do I report a defective product?

If you receive a defective or damaged item, please contact us within 30 days of delivery with your order number and clear photos of the issue. Our team will review your request and provide further instructions.

Who covers return shipping costs?

Return shipping costs are the responsibility of the customer unless the return is due to a verified defect or an error on our part.

Do you charge a restocking fee?

No. Sovereia does not charge any restocking fees.

When will I receive my refund?

Refunds are processed within 14 business days after the returned item is received and inspected. Refunds are issued to the original payment method.

Product and Stock Information

Are all products always in stock?

We update product availability regularly. In rare cases where a product becomes unavailable after an order is placed, customers will be notified and offered an alternative or a full refund.

Are product images accurate?

Yes. Product images represent the actual items as accurately as possible. Minor variations may occur due to lighting or screen differences.

Privacy and Security

Is my personal information safe?

Yes. Sovereia uses secure systems and encryption to protect customer information.

Do you share customer data with third parties?

No. Customer information is never sold or shared with third parties for marketing purposes. Data is used only for order processing and customer support.

Is your website secure for payments?

Yes. Our website uses SSL encryption and secure payment gateways to ensure safe transactions.

Customer Support

What are your support hours?

Our support team is available Monday through Friday, from 9:00 AM to 5:00 PM (GMT-05:00). Live chat is available for general inquiries outside these hours.

What if my question is not listed here?

If you have a question that is not answered in this FAQ section, please contact us via email, phone, or the contact form. We are happy to assist.

Final Note

These FAQs are designed to provide clarity and transparency about Sovereia’s operations. We are committed to clear communication, accurate information, and reliable service to ensure a confident shopping experience for our customers.

Business Details

Business Name: Sovereia
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (346) 468-4854
Business Email: support@sovereia.shop
Business Address:
245 W 62ND ST
Hialeah, FL 33012
United States